At Xinke, we believe in forging strong partnerships well beyond the initial purchase. Our expert after-sales team is dedicated to elevating your experience, offering tailored support that includes interactive one-on-one video consultations, responsive on-site services, and professional technical training sessions, all part of our commitment to ensure seamless operation and maximized satisfaction with our products.
We offer a 1-year warranty since the date of installation. During the warranty period, we provide free replacement parts when any quality problem occurs. If the damage is caused due to improper operation, neglect, mishandling or other inappropriate usage, even within the warranty period, paid maintenance services will be provided.
Order your replacement and OEM parts from our dedicated services team. We offer quantity discounts on the consumable items you use most:
For all your replacement and OEM part needs, rely on our dedicated service team. We provide quantity discounts on the consumable items you use the most, ensuring you get both value and quality with every order.
- Paper Guide Wheel
- Counterweight
- Side Clip
- Paper Bag Cutting Knife
- Cutting knife base
- Bottom Open Plectrum
- Glue dam-board
- Tool Box
At Xinke Machinery, we dedicate ourselves to developing comprehensive training programs for machinery operations, tailored to help you reach your business objectives. Our training focuses on equipping operators and maintenance staff with the knowledge and skills they need to operate and maintain the equipment efficiently and safely.
Our team at Ruian Xinke is skilled in conducting thorough machine audits, identifying areas where your equipment and safety features can be enhanced. We provide expert technical support that not only aims to save you costs in the long run but also ensures your peace of mind with more reliable and updated machinery.
Customer can send their engineers to our factory for free training.
We can also assign our engineers to customer's site for onsite installation and commissioning. Customer shall pay all costs including travel, accommodation and daily wage of USD110 per person.
We help customer solve problem with 24 hours online support.